Warranty Policy and Limitations

Standard 1Year Warranty

Warranty covers DVR system, DVR and camera(s) excluding other peripherals, comes with 1 year Standard Warranty from the date of purchase and limited to original purchaser and location only. Customer is eligible to receive support at no cost during 1st year, technical support by phone or site visit. Standard parts and labor applies if it needs to be repaired.The warranty is voided in the event of external or internal physical damage, damage due to power surge and improper use, and acts of God.

30 Days from the Purchase

On site service, at no cost, is available only after necessary shooting process conducted by technicians to determine the needs upon approval by MBS. Such service is restricted geographically thus available only within Illinois.Customers requiring such service from outside of City boundary obligated to ship the product to MBS at own expense. MBS will pay for the repair and return shipping fee if it is covered by Warranty. On site service requires trip charges depending on customers’ location from MBS.

Standard 1Year Warranty

Customer is eligible to receive support at no cost during 1st year, technical support by phone or site visit. Standard parts and labor applies if it needs to be repaired.

Extended Warranty

Customer may purchase 1 Year Extended Warranty at any time during and prior to Warranty expires. Cost of Extended Warranty is 30% of invoice price before any discounts. Shipping and handling charges does not apply.

Shipping Policy

Customer is responsible for all Shipping and Handling charges. If product is covered by manufacturer’s warranty then customer is responsible to deliver such product to MBS at their cost whereas MBS is to pay for returning to original purchaser. MBS is not responsible for any damages occurred by shipping.